1. Eligibility for Return/Exchange:
⦁ According to our policy, you must submit a return or exchange request within 14 days of your purchase date.
⦁ The artwork must be unused, undamaged, and in its original condition, and the certificate of authenticity (if applicable) should be included.
2. Return Process:
⦁ If you wish to return your artwork, please contact our customer support team with your order number and artwork details.
⦁ After approval of your return request, we will provide you with the return address and further instructions.
⦁ It is essential to securely pack the artwork to avoid damage during transportation.
3. Refunds:
⦁ Once the artwork is successfully returned and has not been damaged, a refund will be issued to your original payment method.
⦁ The refund process may take 10-14 business days, depending on your bank or payment provider.
4. Non-returnable Items:
⦁ Specially commissioned artworks, custom-made pieces, and sale items are generally not eligible for return or exchange.
⦁ If you’re unsure, please confirm with our team before proceeding.
5. Damaged or Defective Artwork:
⦁ If you receive damaged or defective artwork, please notify our customer support team within 48 hours.
⦁ We will accept the return of damaged artwork and offer a free replacement or process a refund.
6. Shipping Charges:
⦁ Return shipping charges are generally the responsibility of the customer, but if the artwork is defective or damaged, we will cover the return shipping costs.
⦁ You will be required to cover the return shipping charges if the artwork is not properly packed.
7. Artwork Condition:
⦁ We kindly request that you handle the artwork carefully to avoid any physical damage. If the artwork is returned damaged, we may reject the return.
8. Contact Information:
If you have any questions or need further assistance, please contact our customer support team:
Email: picassogallery4@gmail.com Phone: +923225758330